A step-by-step guide to get your Flipdish iOS app
- ENABLING TWO FACTOR AUTHENTICATION (2FA) ON YOUR APPLE DEVICE
- ENROLLING TO THE APPLE DEVELOPER PROGRAM
We are excited to get you started with your own iOS app for your business! Please read this guide carefully and follow each step.
You must enroll in the Apple Developer Program as Company/Organization. That means, your business needs to be registered as a legal entity. This is the best option to get your iOS app published.
NOTE - If your business isn't registered, we highly recommend you to register it so that you can enroll in the Apple Developer Program. If you can't, please contact your Flipdish Sales Representative.
Please understand that the timeline to get your iOS app published on the App Store will depend on Apple and their reviewing process and other third-parties involved for instance, Dun & Bradstreet if you request your D-U-N-S number.
Flipdish will not be able to help you get your iOS app faster - If you are stuck during the enrollment, we highly recommend you to contact Apple Support directly.
Your restaurant must have its website published and its domain name must match your business name.
Example: You own John Doe's Restaurant - then your website domain name may be: johndoe.com , johndoerestaurant.com etc.
In case you don't have a website yet and Flipdish is to register and build one for you, we will make sure to have it published on time, before you start enrolling for the Apple Developer Program.
It is important that your website is published when you create your Developer account because Apple will have a look at it and crosscheck the information.
If you are already using an Apple device such as an iPhone or iPad, you will have an existing apple ID.
If that is the case, simply log in to this page using your Apple ID and password:
You will be able to start the enrollment process.
You should get a custom email address linked to your own website /domain name (see STEP 1 above).
Example: my website is johndoetakeaway.com
Then, my email address could be: firstname.lastname@example.org or email@example.com etc.
Apple may not accept personal email addresses (e.g. firstname.lastname@example.org) created through online services such as Gmail, Outlook, Yahoo etc.
If you have your own website, then a custom email address may already be included as part of your website hosting plan. Please check.
If this isn't the case, Flipdish can provide you with a brand new email hosting plan for your business. Please contact us at email@example.com with your details and we will set that up for you.
You must enroll in the Apple Developer Program as Company/Organization.
Your business should be registered as a corporation, LLC, or other type of legal entity.
By choosing this enrollment, Apple will have to verify your information later on with a phone call, but you will also have to provide Apple with proof of business ownership.
This proof must include:
- Your exact full name (as shown in your Apple account when you register it)
- The exact legal entity name for your business
- Your trading name and how it is linked to your legal entity name.
Example (US/CA): articles of incorporation.
Examples: in Ireland, RBN1 works. In the United Kingdom, you would need a certificate of Incorporation from the Companies House.
If your business isn't registered, we highly recommend you to register it.
Due to the sensitive legal nature of these agreements Flipdish will not be able to help.
If you can't, please contact your Flipdish Sales Representative.
If you already have a personal Apple ID, we highly recommend you create a new one for your business only.
To register your new Apple ID, please follow the below guidelines.
- Go to the 'Create Your Apple ID' page:
- Fill out the form and use your business email as Apple ID (as in step 2 above)
Make sure to write down everything somewhere safe, especially your security questions and apple ID password.
NOTE: As this process takes place entirely within Apple's ecosystem, Flipdish can not help you in this process. If you encounter trouble with your Apple ID please visit Apple Support page: https://support.apple.com/
This number is a unique identifier used to verify your business's identity and legal status. It is an ID that Apple uses to verify that your business can publish apps on the App Store. D-U-N-S numbers are issued by a company called Dun & Bradstreet to registered businesses. If your business was registered as a legal entity in the past, then you may have a D-U-N-S number already assigned to your business.
To find out what your business D-U-N-S number is, please read the below.
Visit the 'Look up your D-U-N-S Number' page from Apple: https://developer.apple.com/enroll/duns-lookup/
- Log in using your business's Apple ID
- Complete the form then click Continue at the bottom
- If your business was found, select it from the list
- Now check your email for a message from firstname.lastname@example.org (it should arrive within a few minutes).
If your business isn't found, you can request a D-U-N-S number directly from the
"Your organization was not found" screen on the Apple page. Apple will automatically fill this form with the information you provided on the previous page - you just need to verify the details are correct and submit the form.
The below steps are for IE/UK/EU, please scroll further down to see US/CA steps.
Alternatively, you can find out your D-U-N-S Number on Dun & Bradstreet website directly. Please follow the steps below.
- Visit https://www.dnb.co.uk/duns-number/lookup.html
- In 'Company Name' type in your business name
- Select your country in the dropdown (UK or Ireland only)
- We suggest you don't fill in the fields 'Post Town' and 'Post Code' for more results. You can also look up for your D-U-N-S Number using your Company Registration Number.
- Tick the box 'I'm not a robot' and -
if needed - solve the captcha
- Hit the 'Search Now' button. Results will show up.
- When you locate your business, click on 'Select' on the right side of the page. Then fill out the form (your full name and email address) and hit 'Submit' to receive your D-U-N-S number in your inbox within a couple of minutes.
The below step are for US/CA, please scroll up to see IE/UK/EU steps.
Alternatively, you can find out your D-U-N-S Number on Dun & Bradstreet website directly. Please follow the steps below.
- Visit https://www.dnb.com/duns-number/lookup.html - Fill in the form with your business details then hit SEARCH.
- Choose your business from the results, like below.
If you don’t see your business, please visit this link: https://developer.apple.com/support/D-U-N-S/ to request a DUNS number.
If you couldn't find your DUNS number and requested one (see above)
- Registering with Dun & Bradstreet is free
- After requesting a number, it may take up to five days to receive it. If you've waited five days and haven't received a reply, please contact Dun &
Bradstreet at (800) 234-3867 to check on the status of your request.
- Once your number is received, it may take an additional two days for
Apple to receive your registration information.
NOTE - Because we are relying on both Dun & Bradstreet and Apple to complete this process, Flipdish will be unable to assist you at that time.
Two-factor authentication is available for Apple ID accounts with at least one device that's using the latest iOS, iPadOS, or macOS. Please read carefully the Apple article below and follow their instructions: https://support.apple.com/en-us/HT204915
NOTE - We recommend you to use a business device (not your personal phone). If you will be using your personal phone, you must sign out from your personal Apple ID, then sign in using the Apple Business ID you created in step 4.
Please make sure that your personal data are backed up first before proceeding.
If you have any troubles please contact Apple or check the following article: https://support.apple.com/en-us/HT204915
Below screenshots show you how to sign out from your personal Apple ID (if any) and sign in using your business Apple ID.
Go to SETTINGS → tap on your name SIGN OUT at the bottom of the page.
Then tap SIGN IN TO YOUR IPHONE on the Settings screen.
Then, accept the T&C's.
When successfully signed in, tap on the name again, then go to PASSWORD &
You will find Two-Factor Authentication option. Tap on it and follow the instructions.
You will need an Apple device such as an iPhone, iPad, or Mac computer to complete Apple's Two-Factor Authentication (or 2FA) process and successfully log in to their developer site. Click here if you have trouble completing this process.
Let's recap what you need to enroll as Company/Organization:
- Your Apple ID (which should be your business email address - see step 2)
- Two-Factor Authentication (2FA) enabled for this Apple ID on an Apple device
- Your business website, published
- Your D-U-N-S number (this verifies your business as a legal entity).
Go to this page: https://developer.apple.com/enroll/
Please confirm all your details on the next screen. https://developer.apple.com/enroll/
On the next screen, you will be asked to select your business entity type.
COMPANY/ORGANISATION. On the next screen, please copy/paste your LEGAL ENTITY NAME & your DUNS NUMBER, exactly as it is in your Dun & Bradstreet email you received when requesting your DUNS.
Finally, you will be asked to provide Apple with:
- Your website URL (please make sure the website is working, published)
- Your personal phone number
- TAX ID (if any)
- Your work email (re-enter your business email as in STEP 2).
NOTE - Apple doesn't allow any GMAIL emails nor HOTMAIL addresses. If you try to enter one in the 'Your Work Email' field, you won't be able to submit your form.
Once you successfully enroll, you will receive an automated email from Apple with your enrollment ID in it. Please make sure to keep it as you may need it to contact Apple.
After a few days from the day you enrolled in the Developer Program, you should receive an email from one of Apple's agents asking to schedule a call with you to verify your information on file.
This call is required in order to finalize your enrollment.
We recommend you initiate the call yourself, when you are available, by following the link in the email. You will be redirected to the Apple Support page, where you can enter your phone number and click 'Call' to get one of Apple's agents to ring you. (please see: RESSOURCES - Requesting Apple to call you at the end of this guide).
The call is quick and the questions are simple. Below some examples:
- Tell me your full name and business name?
- Tell me your registered business address?
- Why do you want an app?
- Could you give us a second contact person for your account?
The agent will remind you that after the call you will receive an email with a link to follow to pay for the Developer Program.
Apple charges an annual $99 USD fee to maintain your developer account. For clients outside the United States, this fee will vary by location and local currency.
Once your receive the confirmation email, please follow the below:
- Click the link enclosed in the email.
- Log in to the App Store with your Apple ID.
- Accept the terms and conditions and click Continue.
- After confirming your info, please check the Automatic Renewal option to enroll in a yearly renewal and proceed. - Pay for the enrollment.
NOTE: We strongly recommend enrolling in automatic renewal. Failure to pay the annual fee on time may result in Apple pulling your app from the App Store.
You will have enrolled successfully in the Apple Developer Program once you see the "Thank you" screen.
You will then receive the welcome emails from Apple and a payment confirmation email as well as your invoice, a few days later.
You may experience an issue where you are trying to pay with your credit card but when placing the order, you would get a red error on the next page 'Payment authorization failed'. In this case, we invite you to:
- Contact your bank to make sure that they let you pay for the Apple enrollment. Sometimes the transaction could be flagged as suspicious by their fraud department and it won’t go through. Please tell your bank that you will be submitting a payment to Apple for €99/$99. They will then mark it as allowed on their end.
- Check your billing address linked to your credit card and make sure it is correct and that there is no typo/mismatch on the Apple checkout page when you are entering that billing address. Also please check that your email address is the correct one.
NOTE: If the above doesn't help, please contact Apple Support.
You must invite Flipdish as ADMIN to manage your account. This grants us permission to publish your iOS app on your behalf and maintain your app. To do so, please follow the below:
- Log in to: https://appstoreconnect.apple.com/
- Click on Users and Access or follow this link: https://appstoreconnect.apple.com/access/users
- On the next page, click on the + icon in the top left corner then add a new user as per below:
First Name: Flipdish
Last Name: Client Ops
If for some reason, Apple rejects your app, you might need to log in to the App Store Connect: https://appstoreconnect.apple.com/ and provide Apple with proof of business ownership. It is very easy to reply to Apple.
Once you logged in, click on My Apps, then click on the unresolved iOS issue like below:
You will be able to see Apple's message and reply to it as well as adding any attachments needed e.g. proof of business ownership.
It usually takes another 24 hours for Apple agents to verify your reply and come back to you. If you think it takes too long, we invite you to ring Apple Support directly.
Please understand that this policy is not implemented by Flipdish - This whole process is dictated by Apple. It applies to every business that operates on the App Store and is subject to change anytime. We may contact you if that is the case.
Our goal is to make this process as straightforward as possible for you so you can start getting online orders on your iOS app.
If you have any troubles following a step in this guide, or you haven't received any updates from Apple since you enrolled, we invite you to read the next pages below and follow one of the links to get in touch with Apple.
Dun & Bradstreet Customer Support (for D-U-N-S number requests): https://www.dnb.com/duns-number/lookup.html
Requesting to update your D-U-N-S number: https://developer.apple.com/enroll/duns-update/
Apple Customer Support (for question about your Apple ID, Apple account): https://support.apple.com/apple-id
Apple Developer Support (for questions about the Developer Program): https://developer.apple.com/support/enrollment/
Apple ID page (to check your information related to your Apple ID) https://appleid.apple.com/
App Store Connect page (where to find your iOS app) https://appstoreconnect.apple.com/
Apple Developer Program - Enrollment page https://developer.apple.com/enroll/
Apple Developer Program - Main portal (to follow the enrollment, contact Support) https://developer.apple.com/
Sign in to your Developer Account https://developer.apple.com/ On the left-side panel, choose Contact Us.
Choose: Membership and Account.
Your two main options are:
- Program Enrollment - for any questions about your enrollment, or to finalise it.
- Program Purchase and Renewal - for any questions about the payment of your account e.g. you could not pay for the Developer Program correctly (payment failure), etc.
If you need help with your payment (didn't go through, authorization failed…) please choose: Program Purchase and Renewal.
On the next screen, choose: Phone and enter your number to receive a phone call from one Apple agent.