Flipdish can be configured to automatically notify Ryde when new delivery orders are placed with your store, allowing them to dispatch a driver/rider to you.
How does the integration work?
Once a delivery order has been placed through your website/app and you have accepted it in you Flipdish Terminal/POS system, the integration will automatically display a notification in your Ryde Dashboard. It will display on the “Scheduled” tab that a new delivery order has been placed and will assign a driver to dispatch it at the time requested.
By default, the integration team will set it up in a way that Ryde drivers will be asked to collect the order 15 minutes before the requested delivery time. If you wish to decrease or increase this time please let us know when getting set up or anytime after you are live.
How does the order flow through the systems?
The integration works in a way that it will only trigger orders that are accepted for delivery. All your collection orders will be ignored by Ryde and you can handle them as you used to do.
How to check the latest status of my Ryde order on Flipdish?
To find out the latest status of your Ryde delivery order you can visit your Ryde dashboard or go to the orders page within your Flipdish portal. Here you will be able to see the delivery status, the Ryde reference ID as well as get access to a tracking link. You can also scroll down on that page to see an embedded map which will show your live Ryde delivery order in progress.
Steps to set up the Ryde integration:
1. You must have an account already created with Ryde (if not, you can quickly sign up on their website https://www.ryde.team/for-businesses)
2. Once you have your Ryde account setup then you will need to provide your Flipdish rep with your API credentials so that we can automatically send orders to your Ryde account. Just go to https://app.ryders.team/account/api and email your API Client ID and API Secret to your Flipdish Rep.
We will also send you a URL which you should enter into the Webhook URL field.
3. Once the last step is complete your Flipdish Rep will get in contact with you to inform you the integration is complete and you will now be live with your Ryde integration. It's that simple !
Please note the time to complete integration is +/- 3 days
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