Order Status FAQs
- Can I disable the new Order Status user interface?
- Will I be able to see each order status change in the logs? If updated manually, will we see the user who updated it?
- Can a customer place another order at the same time while an order is already pending to be completed?
- How is the new Order Status functionality going to work for a pre-order placed a long time in advance? For preorders +N days in advance, will the order status be stale for that whole period?
- How will my customer be aware of their order count towards their loyalty campaigns?
- With your order status functionality, if an order is being delayed, is the ETA going to be pushed forward or always show as the order completed once the ETA has expired?
- Does this update to order status work differently for delivery and collection?
- Is there any manual work required for me to change the order status?
- How does my customer know if their order has been confirmed and the progress of their order?