Sales Channels settings enable you to customise the ordering experience on different sales channels. The channel you are configuring it for is specified in each of the setting.

Request customer’s email

This setting enables you to request or require customer's email during the ordering journey. Collecting customers' emails can help you further if you want to send You can also change the setting to not to request customer's email at all if you are not interested in collecting email addresses.

This setting applies to all channels.

Customer address entry

This setting enables you to decide how the start of the ordering journey is going to look like on mobile apps (apples to both iOS and Android). Please see the explanation with screenshots for each available option below.

Map and text entry - manual address entry not allowed

In this option, the customer will be presented with the interactive map on mobile app, where they can select the location of their address and if needed, edit the address in the address form.

Please note that in this option, manual address entry (only type in) is not allowed - the address needs to be first found, and then can be edited if needed.

Text entry only - manual address entry allowed

In this option, the customer sees the screen below that enables text entry for the address. User can choose between multiple addresses they've added previously, search for new address using our address search functionality, or add the address manually by typing it in the address from the scratch.

Text entry only - manual address entry not allowed

In this option, the user flow is exactly the same as the one above, where the only difference is that the customer cannot add the address manually (the option "+ ADD ADDRESS MANUALLY" is not visible).

Website to app redirect

This setting applies to clients, who have website and mobile app(s) with Flipdish. You can decide if you want to redirect your customers from the website to mobile app. Redirecting users from website to mobile app prompts them to download an app, that will be installed on their device, which increases the likelihood of next order as it's more convenient through the mobile app.

If "Always redirect" or "Redirect once" is selected, when the customer opens your website and go to the ordering section, they will be redirected to the relevant app store (if they haven't installed the app yet), or directly to the mobile app (if it exists on the operating system that the customer is using).

Show store group list for delivery

This setting applies to clients, who offer different meals and options in menus across different stores, or their stores are different brands.

Once enabled, during the ordering journey it will display a list of store groups with stores, so that the customer can choose where their order should be delivered from. Please note that this will work only in situations when the customer's address falls within delivery zones from more than one store across all your available store groups.