What is it? 

The ability to add a mandatory or optional service charge set by the business and charged to the customer for the service received. Service charge is separate from tipping and can be used in an and/or situation. You get access to a section in the Flipdish portal to customise your service charge fees and what's offered to your customers.

Service Charge is currently available for our web-ordering and QR Code Order & Pay products. The configuration for our Mobile Apps will follow later this year.

What are the benefits? 

• Easily enable/disable service charge on a store, by store level 
• Set your custom service charge %: for example a 5% or 12% service charge
• The ability to set a mandatory or optional service charge
  • Optional, the customer will be able to remove or re-add it to their bill
  • Mandatory, the customer won't be able to remove it from the bill 
• If your service charge is set to mandatory, you will also have the option to not display the processing fee to the customer. The processing fee amount will be deducted from the total service charge cost 
• You won't need to contact Flipdish Support to do this for you and you can now do this easily in the Flipdish Portal

How does it work? 

Step-by-step guide: 

1. Open your Flipdish portal 
2. Go to the 'store section' in the left-hand navigation 
3. Open the store for which you would like to configure service charge 
4. In the sub-navigation, you will (towards the bottom) see "Service Charge" 
5. In the service charge section, you can: 
   1. Enable/disable service charge 
      1. When disabled, service charge will not show in your product 
   2. Set mandatory (always) vs optional service charge 
      1. If it's set to always, customers won't be able to remove it from their bill 
      2. If it's set to optional, customers will have the option to remove and re-add it from their bill 
   3. Set service charge percentage 
   4. Hide processing fee 
      1. Please note that this functionality is only possible when you have set service charge to 'always' 
      2. The processing fee will not be visible to customers and will be deducted from the service charge total amount 

What will my customer see? 

Mandatory service charge: 

Optional service charge: ability to remove service charge 

Optional service charge: ability to re-add service charge 

Who do I ask for help?