Skip to main content
Deutsch Español Français Italiano Nederlands (Nederland) Português

Search

How can we help?

Don't worry, we got you!

How does my menu works when integrated with Oracle Micros Simphony POS system?

Gavin Hayes
  • Updated
Learn how your menu works when you have an integration with the Oracle Simphony POS system.
 
Your Flipdish menu items are manually mapped to the menu items from your Simphony database. Every time a new item is added to your Flipdish menu it needs to be mapped to the item on your Oracle Simphony POS. Mapping can be done by our support, integrations, and menu team only.

 

Need a new item online quickly? Please follow the below steps.

  1. Create your item in your POS and take a note of the menu item object number

  2. Contact your integrations coordinator or help@flipdish.com and ask our support team to map the newly added item to the Simphony menu item object number and make the item visible.

  3. DO NOT create the item on the Flipdish menu before contacting Flipdish as unmapped items will not reach your POS correctly and may also cause automatically rejected orders.

A few other tips

  • Items that are not mapped correctly I.E. have been added at POS level but not mapped at Flipdish level will fail to register with the POS. Flipdish automatically refunds the difference in order value to the customer.

  • It is crucial that menu items are mapped fully from the POS. New items added to the POS should also be added and mapped at Flipdish level before being released to ordering.

 

To learn more about Flipdish’s products or how to grow your online business enrol for FREE in the Flipdish Academy here: http://academy.flipdish.com/

Comments

0 comments

Article is closed for comments.