What kind of user data is collected and why?

We have prepared a Privacy Policy which contains a full description of the types of user data we collect, what we do with that data and the rights that users have in respect of their personal data.  If you would like to understand our processing activities then we suggest that you take a look directly at our Privacy Policy - it’s designed to be clear and easily accessible!   

In any case, please be aware that this article is a high-level summary of some key points only - it does not replace our Privacy Policy and does not constitute legal advice to you.  

How do we obtain personal data?

We receive personal data directly from users.  Personal data about users is automatically collected in connection with their use of the Flipdish website *.flipdish.com (the “Website”) or the Flipdish Portal (the dedicated micro-site  developed by Flipdish and made available to you).  The  type of information we may receive is described in further detail below.

Third parties may also provide us with personal data about users. For example, a business that operates on the Flipdish Platform (a “Business”) may provide us with personal data about you in order for us to fulfil food orders placed with the Business through the Flipdish Platform. 

Types of Personal Data We Collect

Biographical and Contact Information

Users must share certain biographical and contact information to enable us to execute their order.  This information includes, by way of example, a user’s name, email address or telephone number and their delivery address,  Where a user provides these contact details through the Flipdish Platform and places an order with a Business, we will share this information with the Business so that they can complete that order and make sure it gets to the correct person. 

Device, Operating system, IP Address and cookies

Some personal data is automatically collected when you use the Website. These details are used to identify and allow a user to log in securely to the Flipdish Platform, provide technical support and assistance, and protect against or deter fraudulent, illegal or harmful actions.

Payment information

When a user enters their payment card on the Flipdish Platform, these details will be stored securely by our payment service provider(s). Neither the Business nor Flipdish has access to payment card details, with the exception of the last 4 digits of the payment card number, BIN (Bank Identification Number), and the card expiry date which are used to identify cards and orders.

Order Details

When an order is placed, we receive order information such as delivery address, username, payment details and location data (when an order is placed through a Flipdish kiosk). We'll share these details with the Business so that the order can be completed.

A user may also choose to include details in their food order that indicate health information or religious beliefs but we do not ask for this information.

How we use user data

Flipdish processes personal data to operate, improve, understand and personalise our services. We provide more detail about the legal justification that supports this processing and the categories of personal data processed in our Privacy Policy.  At a very high level we use personal data to:

• place and complete food orders made with a Businessthrough the Flipdish Platform;
• respond to user inquiries;
• provide support and assistance through the Flipdish Portal;
• communicate with users;
• personalise Flipdish content based on a user's preferences;
• troubleshoot issues with the Flipdish Platform or the Website;
• protect against or deter fraudulent, illegal or harmful actions;
• comply with our legal or contractual obligations;
• enforce our terms and conditions;
• administer and manage corporate matters including financial and tax affairs or facilitating audits;
• resolve disputes.

Marketing

Where you consent to direct marketing, this consent is provided directly to the Business.  Flipdish, as processor, may assist the Business in managing users’ consent preferences Users may unsubscribe from direct marketing through the opt-out link included in marketing communications. Flipdish also acts as processor when it assists a Business with managing its analytics. The Business’s Privacy Policy and notices will govern in respect of marketing activities and analytics conducted by Flipdish acting as a processor.

Flipdish may send you Flipdish Platform service-related announcements. You cannot opt-out of service-related communications.

How can a user request that we delete their data?

A user can send an email to help@flipdish.com and request that their personal data be removed from the Flipdish Platform. We may need to take reasonable steps to verify their identity to ensure that we are dealing with the same person whose personal data we hold. For example, we ask users making erasure requests to provide the mobile number associated with their account as a mobile number is required to make an order.

Legal Notices:

As stated above, this is a high level description of how and why we process users’ personal data.  For more information we suggest that you look at our Privacy Policy and our other legal notices, set out below.   

Terms and Conditions

Privacy Policy

Cookie Policy

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