- Flipdish Portal access
- User role: Owner, Store Owner, Store Manager, or Store Staff
To view orders, please visit the Orders page in the Flipdish Portal.
Filter & search
On the Orders page, you'll see orders across all Stores that you have access to. You can search and filter orders by status, full ID, or Stores.
You can quickly review all orders on this page by looking at the table contents:
- Icon colour: purple - pending (not yet reviewed), red - rejected, green - accepted
- Icon image: vehicle - delivery order, building - collection order
- Order ID: a unique order number
- Requested for: indicates that and date that the order was requested for (please note this time does not equal the time you accepted the order for)
- Store name: indicates which store was it ordered from
- Order amount: monetary value of the order - this is the final paid value, with vouchers applied if used
- Payment status: paid or unpaid
- Customer: the name and phone number of the customer, who made the order
If you are using Flipdish Portal on Desktop, you can use "LIVE VIEW" option available in the top right corner of the page, which will put all current Orders in a full screen mode, from where they are easier to manage during restaurant opening hours.
To view order details, click on the relevant line in the Orders table.
Example Order Details page
From the Order Details page you can:
- See full customer details: name, delivery address (if applicable), phone number, delivery distance, and email address (if provided)
- Time the order was accepted for and requested for
- Ordered items
- Order value with delivery fee (if applicable), vouchers (if used) and processing fee
- Delivery and Chef notes
- 3rd party delivery details (if applicable)
From this page you can:
- Accept order
- Reject order
- Refund order
More details on how to manage orders, eg. how to accept, reject and refund orders, can be found in other help articles, linked here.
For more information please contact our support team via "email@example.com".
To learn more about Flipdish’s products or how to grow your online business enroll for FREE in the Flipdish Academy here: http://academy.flipdish.com/