Any cardholder may dispute a payment with their bank, and the bank can then reverse the payment and charge a dispute fee. When this happens, the funds for that order plus the dispute fee (usually around $15/€15/£15) are deducted from your account.

There are various reasons for disputed to occur. The most common reasons are:

The customer's card was stolen and used by a criminal to place an order

The owner of the card placed the order (or allowed someone else to, with their knowledge), but tells the bank that they didn't use it.

The customer may not remember placing the order or may not recognize the payment description on their card statement.

The customer may accept that they placed the order, but state that they did not receive what they ordered.

We recommend contacting the customer and asking the reason for the dispute. In cases of friendly fraud or accidentally not recognizing the transaction, the customer may either contact their bank and cancel the dispute or can re-reimburse you directly.

If a dispute is received, the customer is automatically blocked from paying with cards on the Flipdish platform.

**Disputing chargebacks do not guarantee that they will be settled in your favor. It is dependent on the issuing bank to investigate and make the decision. It is advisable to provide as much information or Evidence as possible to ensure your chances of winning disputes are high**

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