- Access to Flipdish Portal
- User role: Owner, Store Owner, Store Manager, or Store Staff
If there are any pending orders, they will appear in this live view. To alert you, a sound plays when a new order comes in, or if there are any pending orders. Pending orders have a purple symbol beside them, with the most recent order appearing at the top of the page.
Accept orderTo accept the order, use the white and green colored buttons on the bottom left side of the screen. Use relevant buttons to accept the order with the most suitable lead time, e.g. 10 minutes. Please note that this time will appear in the confirmation SMS that will be immediately send to your customer.
Once the order is accepted, it will change color to green.
Examples of how the ETA and "Accepted for" work:
The order created at: 17:11
Requested for: 18:00
Accepted at: 17:12
ETA given: 5 min
SMS confirmation/Accepted for: 18:00
That happens, because "5 min" is less than the "requested for" time.
Requested for: 17:30
Accepted at: 17:07
ETA given: 90 min
SMS confirmation/Accepted for: 18:37
If you need to reject the order, use the Reject button in the bottom right corner of the screen. Once you click the button, a list of available reject reasons to choose from will appear. This is important, as this rejection reason will appear in the confirmation SMS that will be immediately send to your customer.
For more information please contact our support team via "firstname.lastname@example.org".
To learn more about Flipdish’s products or how to grow your online business enroll for FREE in the Flipdish Academy here: http://academy.flipdish.com/