Paper is feeding through but nothing is printing

This is often caused by the paper roll being inserted backward or by non-thermal paper being used.

Paper is not feeding through the printer

Usually, this occurs when the rubber roller is missing. The red arrow below points to a correctly installed rubber roller.

The screen is blank

Please ensure that the printer is plugged in and turned on. Hold down the red button in the top-center of the keypad for 4 seconds to turn on the printer. 

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