Push notifications is a powerful feature that enables you to stay in touch with your customers - you can prompt your customers about new menu offering, new vouchers, or anything that you think it's worth promoting.
How do I send push notifications to my customers?
In order to send push notifications, you need to:
- Own your branded mobile app with Flipdish
- Have a "Owner" user type in the Flipdish Portal
Follow the steps below to send out a push notification to all of your customers who have opted in to marketing.
On the top of the Push Notifications screen, you will see the place to type in your push notification message. Please note, that when typing your message that will be sent that only the first 40 characters will be seen on a phone's lock screen, so make sure to make them count. Also don't forget that you can add emojis to your notification by clicking the smiley face to the right of the text box. 😎
To send the push notification immediately, press "Send". If you wish to set your notification to go out at a selected time rather than immediately, you can opt for this by toggling on 'Schedule push for later' and choosing the time you want it to send, and press "Schedule".
At the bottom of the Push Notifications screen, you can see all of the push notifications sent to your customers before.
Didn't receive a push notification?
iOS: The iOS mobile application requests permission from the customer to receive push notifications after they have placed their first order. If your customer has an app installed, but never placed an order or didn't accept to receive push notifications, the push notifications won't be displayed for them.
Android: On Android phones, customers need to enable push notifications for specific apps within the general settings. If push notifications are not enabled on customer's phone, the push notifications won't be displayed for them.
To learn how to send content rich push notifications using Intercom integration, please check the following article.
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